Terms and conditions and other information.

Reservations policy

Reservations made directly with us will not require a deposit, however bookings made through our secure website will require card details to be entered , no payment will be taken at this stage.

The total cost of your stay  is payable 7 days prior to arrival . Please refer to the payment section below.

Reservations made via external websites are through an agent. We are unable to amend these reservations and all queries should be directed via the agent’s website.

Please note; reservations made through external websites will always cost more compared to reservations made directly through us by phone or our secure Seabreeze website.

Cancellation policy

If the reservation is cancelled less than 1 week before 15:00 hours on the day of scheduled arrival, for whatever reason, the total cost of the reservation will be payable.  We will try to accommodate guests who need to amend their reservation to alternative dates wherever possible. Early departures will be charged at the full stay rate. In exceptional circumstances, this will be at the discretion of the owner.

We strongly advise guests to have appropriate travel insurance in place before they travel.

Please contact us if you require further clarification.

Late reservations

When reservations are made 1 week  or less prior to arrival, full payment will need to be made immediately and no refunds will be offered for any cancellations. See above cancellation policy.

Payment

The cost of your stay is due 7 days prior to arrival . You will receive a secure payment link to your nominated email address 2 weeks prior to your stay where we request payment in full.

We understand that not every guest has access to emails or online banking so in this instance please contact us to confirm that you are happy to pay the balance  on arrival . This can be done by cash or card, most credit and debit cards accepted.

No Smoking

We are a non-smoking establishment for the safety and convenience of all guests. This includes balconies and the front forecourt.

Children

Unfortunately, we are unable to accept reservations for children under the age of 12 years. We do not have any family rooms and our rooms can only accommodate 2 people. However, our top floor rooms can be booked together giving our guests a private adjoining landing. Please feel free to contact us for more details.

Pets

Unfortunately, we do not accept dogs, except for working assistance dogs, and the reservation must be made for our ground floor Riddlecombe suite. This is for safety and insurance reasons. Please feel free to contact us for further information.

Check-in/Check-out

Your accommodation is available for check in from 15:00 until 20:00,  later arrival times must be arranged by prior request. Please inform us of your estimated time of arrival so that we can ensure we are here to greet you.

For us to prepare the rooms for future guests, rooms need to be vacated by 10:30am.

Breakages/Damage/Disturbances

Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur, we understand that accidents do happen. We do not fit waterproof mattress protectors to our beds but are able to if a medical condition requires it. We reserve the right to charge for damage caused by negligence, any such charges will be made to your credit / debit card. We would also like to remind guests to have consideration for other guests, in particular, please keep noise to a minimum when entering the front door and hallway at night, so other guests are not disturbed.

Parking

Parking for all rooms is via the municipal car park at the rear of the property, space availability permitting. All guests needing a car park voucher are advised to pre book this via Torbay Council. Please use the link for applying for a parking permit; www.torbay.gov.uk/roads/parking/parking-permits/car-park-permits/     These permits are available for 4 days, or 8 day stays, and can be used in all Torbay council pay and display car parks. The nearest car park is in Princes street and is less than 1 minutes walk from us.


Privacy policy

Privacy Statement

We respect the privacy of every individual who visits our website and premises. We take steps to ensure the privacy and confidentiality of any personal information.

Use of Personal Information

All personal information supplied will remain within our organisation and will not be shared with any other party unless prior permission is given. Your personal information will not be sold, distributed or published in any manner whatsoever.

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